Q&A

FAQ

Answers to frequently asked questions about photography

We have compiled information to resolve any doubts or concerns you may have about photography, and aim to provide useful information for customers who are thinking of having a photo shoot. We provide easy-to-understand answers to frequently asked questions from customers, such as the reservation process, preparations for the day of the shoot, and questions about fees. We provide detailed explanations so that even first-time users can use the service with confidence, so it will go smoothly if you read through the information before your shoot.

Q Could you please tell me how to pay?
A

Payment can be made by credit card, bank transfer or cash. Please note that there is a handling fee for bank transfers.

Q Is there a cancellation period?
A

Cancellation is free up to one week before the shoot date.
Up to 2 days before: 30%
Up to 1 day before: 50%
On the day: 100%

Q Is there an optional cancellation period?
A

If you have requested optional services such as makeup artist, please see below.
Up to 3 days before: Free Up to 1 day before: 50%
On the day: 100%

Q What should I do if the weather looks bad on the day of the shoot?
A

We will try to reschedule the shoot. If this is difficult and the shoot cannot be held, we will charge the normal cancellation fee.

We will consider changing the shooting location to a studio, so please consider this.

Q What is the range of your travels?
A

Our business travel coverage is basically nationwide.

If the distance from the studio to the shooting location is within 30 km, we will accommodate your request at no extra charge.

Q How long does the shoot take?
A

It will take about 1 to 2 hours.
Photo shoot times will be adjusted depending on the event.